Terms & Conditions 

  1. Description of Service:

    ClinHub offers a suite of video content that can be accessed by subscribing users for a fee. All content is evidence-based, up to date, and written by our founder & CEO, Australian GP, Dr Kavya Chaganti. New content will be added to the existing collection every six months as part of your subscription. Any updates or changes in health guidelines will be actioned - any information that is no longer accurate will be removed as soon as possible and the updated information uploaded. Our service is ad-free.

    Our service is subject to limitations on usage. See Section 6 'User Conduct'.


  2. Subscription Plans:

    ClinHub offers a range of subscription plans, including monthly, six-monthly and annual plans with varying costs as detailed on our website. Subscription plans are automatically renewed unless cancelled by the user.


  3. Payment and Billing:

    ClinHub has partnered with Stripe for user subscription payments. Users will be charged for their subscription on a recurring basis, depending on their selected plan. Payment methods accepted include credit card, debit card, or other methods as specified by us. We reserve the right to change subscription fees at any time and will provide notice of any changes.


  4. Cancellation and Refunds:

    Users may cancel their subscription at any time through their account settings or by contacting our customer support team via hello@clinhub.com.au

    We reserve the right to refuse a refund request at our discretion.


  5. Intellectual Property:

    We own all content available on the streaming service, including any copyright or trademark protections. Users may not copy (including screen recording), distribute, or otherwise use our content without our permission.


  6. User Conduct:

    Users are expected to use the service in a responsible and legal manner, and may not use the service for any illegal or fraudulent purpose.


    Each subscription may be utilised for ONE clinic site only. If you have more than one waiting room or TV screen within your clinic, you are permitted to display the subscription content on your multiple screens. If you own or manage more than one clinic at different sites, a new subscription must be purchased for each site.


  7. Termination:

    We reserve the right to terminate a user's subscription and access to the service at any time for any reason, including violation of these terms and conditions.


  8. Liability and Disclaimer:

    To the extent permitted by law, we are not liable for any damages or losses incurred by users through their use of the service.


  9. Privacy Policy:


    This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and/or services. By using our website and/or services, you consent to the collection and use of your personal information in accordance with this Privacy Policy.


    Information we collect:

    We collect personal information that you provide to us, such as your name, email address, and payment information when you register for our services or communicate with us. We may also collect information about your use of our website and services, such as your IP address, device information, and usage data.


    Use of information:

    We use your personal information to provide and improve our services, communicate with you, and comply with legal obligations. We may also use your personal information for marketing purposes with your consent.


    Sharing of information:

    We may share your personal information with third-party service providers who assist us with providing and improving our services. We may also share your personal information with our affiliates or in connection with a business transaction. We will not sell your personal information to third parties for their marketing purposes.


    Cookies and tracking technologies:

    We use cookies and other tracking technologies to improve your experience on our website and understand how you use our services. You may choose to disable cookies in your browser settings, but this may limit your ability to use our website and services.


    Security:

    We take reasonable measures to protect your personal information from unauthorised access, use, or disclosure. However, we cannot guarantee the security of your personal information.


    Your rights:

    You may have the right to access, update, or delete your personal information.


    Changes to this privacy policy:

    We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated Privacy Policy will be posted on our website and will take effect immediately upon posting.


    Contact us:

    If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at hello@clinhub.com.au


  10. Governing Law and Jurisdiction:

    These terms and conditions are governed by the laws of Australia and any disputes arising from these terms and conditions will be subject to the jurisdiction of the courts of Australia.

 

We may update these Terms & Conditions from time to time to reflect changes in our practices or applicable laws. The updated Privacy Policy will be posted on our website and will take effect immediately upon posting.

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